Mastering Global
Trade & Supply Chain.

Your end-to-end partner for strategic sourcing, P2P financial automation, robust global freight, customs compliance, and DGFT consulting.

🌍 Global Reach & Sourcing

Connecting you to worldwide markets via NVOCC networks and direct, vetted factory sourcing in China.

🛡️ Total Asset Protection

Enforcing a strict 'Zero Damage' policy through specialized crating, lashing, and tech-enabled WMS warehousing.

⚖️ Regulatory & Financial

Maximizing profitability with automated P2P workflows, expert Customs clearance, and strategic DGFT guidance.

Our Complete Suite of Services

We act as an extension of your enterprise, providing 8 specialized pillars to manage every complexity of the international supply chain lifecycle.

Global Furniture Sourcing

Turnkey solutions from Foshan factory audits to final delivery. Manage OEM/ODM customization and strict quality control.

Procurement to Pay (P2P)

Automate your financial workflow. Seamless ERP integration, 3-way invoice matching, and AI-powered OCR data extraction.

Global Freight Forwarding

Multimodal transport (Ocean FCL/LCL, Air, Sea-Air) powered by our NVOCC status for guaranteed space and preferential rates.

Expert Customs Clearance

Flawless BoE filing, precise HSN coding, and rapid EDI digital filing to ensure 100% border compliance and penalty avoidance.

Domestic Transportation

PAN-India connectivity spanning road (FTL/LTL), intermodal rail, and domestic air, fully equipped for standard and ODC cargo.

Secure Warehousing & WMS

Tech-enabled distribution hubs offering ambient/temp-controlled zones, high-value vaults, and precision pick & pack fulfillment.

Safe Handling of Cargo

Zero Damage policy enforced through custom wood crating, professional lashing, dunnage airbags, and specialized DG protocols.

DGFT Trade Consulting

Maximize export profitability with expert guidance on incentive schemes (AA, EPCG, RoDTEP) and mandatory trade registrations.

About VIA GLOBAL

Your Strategic Partner in Precise, Data-Driven Global Trade & Supply Chain Solutions

Navigating the Complexities of Global Trade

Navigating international logistics requires more than just a transport provider; it requires a strategic partner. VIA GLOBAL is a comprehensive supply chain powerhouse dedicated to simplifying procurement, imports, and distribution for businesses of all sizes.

We have evolved to master the entire supply chain lifecycle. From direct Furniture Sourcing in China and automated Procure-to-Pay (P2P) solutions, to multimodal Freight Forwarding, expert Customs Clearance, optimized Domestic Transport, secure Warehousing, and strategic DGFT Consulting.

Our Mission

"To empower businesses to grow globally by providing frictionless, cost-effective, and highly coordinated procurement and logistics solutions across every link in the supply chain."

Seven Pillars of Expertise

Our company is built on a solid foundation of hands-on, practical experience across seven specialized verticals. We understand that a successful supply chain relies on integrated, precise details.

  • Global Sourcing: Vetted factory networks and strict quality control.
  • Financial Automation: Streamlined P2P invoice matching and tech integration.
  • Global Freight: NVOCC capabilities across Ocean, Air, and Sea-Air.
  • Trade Compliance: Licensed CHAs executing flawless customs clearances.
  • Inland Transit: AI-driven, PAN-India transportation and ODC networks.
  • Asset Protection: Tech-enabled WMS facilities and Zero-Damage handling.
  • Regulatory Strategy: DGFT export incentive maximization and legal advisory.

Our Core Values

🛡️ Reliability & Zero Damage

We deliver on our promises, ensuring your cargo arrives safely through rigorous lashing and handling protocols.

⚖️ Compliance-First Approach

Our customs and DGFT experts ensure your business remains 100% compliant with ever-changing international trade laws and import duties.

👁️ Transparency & Client-Centricity

No hidden fees. We tailor our services to your exact needs and keep you informed through rigorous data tracking and P2P visibility.

Our Services & Solutions

End-to-end supply chain management tailored to your enterprise.

Global Furniture Sourcing & Import

Unlock the potential of the world's largest furniture manufacturing hub. We provide a complete "turnkey" solution for businesses, designers, and retailers looking to source high-quality furniture from China. From finding the right factory in Foshan to final delivery at your warehouse, we manage every complexity of the international supply chain.

1. Strategic Sourcing & Vetting

  • Factory Audits: On-site verification of business licenses, capacity, and ISO certifications.
  • Product Categories: Commercial office setups, hospitality furniture, and luxury residential pieces.
  • Customization (OEM/ODM): Tailor designs to your specific materials, dimensions, and finishes.

2. Quality Control & Inspection

  • Sample Development: Physical samples for your approval before bulk manufacturing.
  • Pre-Shipment Inspection: Third-party checks (SGS/BV) to verify joinery, finish, and structural integrity.
  • Loading Supervision: Packed correctly with dunnage to prevent transit shifting.

3. Logistics & Compliance

  • Optimized Shipping: FCL and LCL options, plus multi-factory consolidation.
  • HS Code Accuracy: Correct classification to optimize import duties.
  • Documentation: Full management of BoL, Invoices, Packing Lists, and COO.

Why Source From China?

FeatureThe China Advantage
Cost SavingsDirect-to-factory pricing often results in 30-50% savings compared to domestic sourcing.
Scale & VarietyAccess to millions of designs ranging from modern minimalism to classic luxury.
Integrated Supply ChainLocal access to raw materials (wood, metal, fabric) ensures faster production timelines.
CustomizationHigh flexibility for "contract furniture" projects like hotels, offices, and large-scale apartments.

Procurement to Pay (P2P) Solutions

Our Procurement to Pay (P2P) services integrate your purchasing and finance functions into a single, seamless workflow. We eliminate manual bottlenecks and fragmented data, providing your business with a transparent, automated system that ensures every dollar spent is pre-approved, compliant, and optimized for cost-savings.

1. The P2P Lifecycle

  • Requisition & Approval: Enforcing internal budget limits.
  • PO Management: Automated PO generation.
  • Three-Way Matching: Reconciling PO, Report, and Invoice.
  • Payment Execution: Verified invoices moved to queue.

2. Technology & Automation

  • AI-Powered OCR: Intelligent data extraction from invoices.
  • Real-Time Spend Analytics: Custom dashboards.
  • ERP Integration: Sync with SAP, Oracle, NetSuite.
  • Supplier Portals: Self-service hubs for vendors.

Why Outsource P2P?

  • Scalability: Handling fluctuating invoice volumes easily.
  • Continuous Improvement: Monitoring First-Time Match Rates.
  • Global Compliance: Multi-national tax requirements.
  • Operational Insight: A Single Source of Truth for data.

Global Freight Forwarding Services

We simplify the complexities of international trade. As your global logistics partner, we act as the single point of contact between you and a vast network of carriers, airlines, and local agents.

1. Multimodal Transport

  • Ocean Freight: Cost-effective FCL & LCL options.
  • Air Freight: Express air for time-critical inventory.
  • Sea-Air Solutions: Hybrid models optimizing cost & time.

2. End-to-End Doc Management

  • Bills of Lading (BoL): Precise issuance.
  • Certificates of Origin (COO): For duty benefits.
  • Consular Legalization: Specialized regional docs.

3. Global Network

  • NVOCC Capabilities: Preferential rates.
  • Cargo Insurance: Comprehensive all-risk coverage.
  • Real-Time Tracking: GPS milestone alerts.

Expert Customs Clearance & Compliance

Navigating the complexities of international trade requires deep regulatory expertise. Our licensed customs brokerage services ensure that your cargo moves across borders seamlessly.

1. Comprehensive Clearance

  • Import & Export: BoE and Shipping Bill management.
  • Port Operations: Direct presence for physical exams.

2. Tariff Consulting

  • Precise HSN Coding: Penalty prevention.
  • Duty Savings: Advising on FTAs.
  • PGA Support: Permits from FSSAI, ADC, etc.

3. Digital Process

  • EDI Filing: Direct digital filing.
  • Document Management: Secure cloud storage.
  • Real-time Status: Updates up to Out of Charge (OOC).

Transportation Services

We provide a comprehensive network of inland transport solutions designed to connect your business to every corner of the country efficiently.

1. Road Freight

  • FTL & LTL: Flexible dedicated trucking.
  • Primary & Secondary: Full distribution mapping.

2. Rail & Air

  • Intermodal: Rail long-haul with last-mile.
  • Next-Flight-Out: Emergency air shipments.

3. Specialized Capabilities

  • ODC Cargo: Oversized equipment.
  • Reefer Transport: Temp-controlled trucks.

Secure Warehousing & Inventory

Our warehousing solutions provide more than just space—we offer a secure, tech-enabled environment designed to optimize your supply chain.

1. Security & Environments

  • Multi-layered Security: CCTV, Biometrics.
  • Specialized Zones: Ambient, Temp-controlled, HazMat.

2. Advanced WMS

  • Real-time Tracking: Instant stock visibility.
  • Barcoding: Automated data entry.

3. Value-Added Services

  • Pick & Pack: Precision fulfillment.
  • Kitting & Assembly: Custom SKU building.

Our Safe Handling of Cargo

Our specialized handling protocols ensure that every shipment—regardless of size or sensitivity—reaches its destination in pristine condition via our Zero Damage policy.

1. Packaging & Crating

  • Custom Wood Crating: For heavy machinery.
  • Vapor Barrier: Preventing corrosion.

2. DG & Cold Chain

  • Dangerous Goods: IATA/IMDG compliant.
  • Cold Chain: GPS-enabled sensor packaging.

3. Loading & Securement

  • Professional Lashing: Chocking heavy loads.
  • Dunnage Airbags: Cushioning protection.

DGFT Consulting

Navigate the complexities of foreign trade policies. Our expert guidance ensures you maximize your trade benefits and profitability while maintaining strict regulatory compliance.

1. Registration

  • IEC & E-RCMC: Mandatory updates.
  • Status Holder: Star Export House status.

2. Incentive Schemes

  • Advance Authorization: Duty-free import.
  • EPCG & RoDTEP: Capital goods zero duty.

3. Compliance

  • EODC: Managing license closure.
  • Legal Advisory: PRC representation.

Our Clients & Testimonials

Trusted by leading enterprises across the globe.

Industries We Serve

From high-volume manufacturers to luxury hospitality brands, VIA GLOBAL partners with diverse sectors.

Manufacturing

Heavy Machinery, Auto Parts

Hospitality

Hotels, Commercial Offices

E-Commerce

FMCG, High-Volume Retail

Tech & Electronics

Consumer Goods, IT Hardware

Pharmaceuticals

Cold Chain, Medical Devices

Client Success Stories

Global Furniture Sourcing

"Sourcing furniture for our new 5-star property directly from China seemed incredibly daunting. VIA GLOBAL transformed the entire process. Their zero-damage policy is absolutely real."

Sarah J.

Director of Procurement, Luxe Hospitality

Freight & Customs

"In the fast-paced manufacturing sector, border delays are our biggest bottleneck. VIA GLOBAL's CHAs reduced our clearance time by over 40%."

Rahul M.

Head of Supply Chain, Apex Industrial

P2P Automation

"Implementing VIA GLOBAL's P2P automation saved my finance team hundreds of hours. Their 3-way matching and ERP integration eliminated invoice bottlenecks."

Elena R.

CFO, TechNova Global

DGFT Consulting

"VIA GLOBAL's deep expertise in DGFT consulting helped us unlock Advance Authorization benefits we didn't even know we qualified for. Strategic business partners."

Vikram S.

MD, GlobalTrade Exports

Global Freight

"We ship high-volume electronics globally. VIA GLOBAL’s NVOCC contracts secured us guaranteed space and stable pricing during peak seasons."

Michael T.

Dir. of Logistics, Continental Goods

Secure Warehousing

"Switching to VIA GLOBAL for inventory management was the best decision. Their WMS integration offers 99.9% inventory accuracy."

Priya K.

Operations Head, RetailCorp India

Domestic Transport

"Transporting oversized industrial molds requires immense coordination. VIA GLOBAL tracked the cargo via GPS across three states without a single hitch."

David L.

Supply Chain Mgr, AutoParts Express

Safe Handling

"We export highly sensitive MRI machines. The custom vapor-barrier crating provided by VIA GLOBAL ensured our $500k equipment arrived pristine."

Anita D.

CEO, MedTech Solutions

Furniture Sourcing

"Setting up a 200,000 sq ft office meant tight budgets. VIA GLOBAL sourced workstations from reliable Chinese manufacturers, reducing costs by nearly 40%."

Rajiv B.

Founder, ModernSpaces

Customs Clearance

"Before VIA GLOBAL, we faced constant demurrage charges. Their digital EDI filing means shipments are often 'cleared on arrival'."

Chen W.

Import Director, SinoInd Trade

Procure-to-Pay

"With thousands of suppliers, accounts payable was a mess. VIA GLOBAL set up OCR invoice extraction, cutting processing from 15 days to 48 hours."

Samantha P.

VP Finance, OmniRetail

DGFT Consulting

"Navigating EPCG redemption was a nightmare until VIA GLOBAL. They meticulously organized our export obligations and secured our EODC fast."

Anil K.

Export Manager, AgriExport

Global Freight

"When our supplier delayed production, VIA GLOBAL quickly pivoted our ocean booking to a hybrid Sea-Air solution, saving a critical product launch."

Liam H.

Shipping Lead, ElectroWorld

Warehousing

"As a perishable goods importer, cold-chain integrity is non-negotiable. VIA GLOBAL's temperature-controlled warehousing keeps our inventory safe."

Omar F.

Logistics Director, FreshFarms

Domestic Transport

"Their LTL network is phenomenal. They handle secondary distribution to 400+ retail stores pan-India with absolute precision."

Neha S.

Distribution Head, StyleApparel

Safe Handling

"Loading heavy steel coils is specialized. The lashing and weight distribution performed by VIA GLOBAL’s ground team is simply the best."

Carlos M.

Operations Mgr, HeavyMachinery

Furniture Sourcing

"As an interior design firm, we need bespoke pieces. VIA GLOBAL's agents managed the OEM customization beautifully. The final result was stunning."

Emma W.

Design Lead, Horizon Hotels

Customs Clearance

"Importing APIs requires heavy PGA involvement. VIA GLOBAL secured ADC and FSSAI permits proactively so our raw materials never sat idle."

Tariq A.

Supply Chain VP, PharmaCare

Procure-to-Pay

"Their customized SAP integration practically eliminated 'maverick spending'. Every PO is now tied strictly to budget approvals."

Jason C.

CFO, BuildRight Construction

DGFT Consulting

"Setting up a new IEC and claiming 'Star Export House' status was a breeze. They handled all the red tape perfectly."

Manish R.

Director, TextileExports Hub

Global Freight

"We've partnered with VIA GLOBAL for 4 years on Trans-Pacific lanes. Having a dedicated account manager navigate multiple carriers is invaluable."

Sophia L.

Import Manager, HomeDecor Plus

Secure Warehousing

"During peak e-commerce sales, VIA GLOBAL dynamically scaled our storage. We never paid for empty space during the off-season."

Vivek P.

Inventory Controller, AutoSpares

Domestic Transport

"Their Next-Flight-Out service is incredible. They delivered critical aerospace components from Bangalore to Delhi in under 12 hours."

Anna K.

Logistics Head, AeroParts India

Safe Handling

"Shipping delicate solar panels requires extreme care. VIA GLOBAL's photo-documentation gives us total peace of mind."

Rohan G.

Director, SolarTech Panels

Furniture Sourcing

"We needed 500 custom bar stools for a restaurant chain. VIA GLOBAL sourced the exact metal finishes, ran factory audits, and managed shipping perfectly."

Michelle D.

CEO, UrbanLiving Designs

Tools & Resources

Essential utilities for global sourcing, procurement, and logistics operations.

CBM / Volumetric Calculator

Calculate the Cubic Meter (Volume) of your cargo to estimate shipping capacity.

0.00 CBM

P2P Savings Estimator

Estimate the manual hours your business can save by automating invoice processing.

0 Hours Saved

Import Customs Document Checklist

DocumentRequirementPurpose
Commercial InvoiceMandatoryDetermines the core value for customs duty calculation.
Packing ListMandatoryDetails contents, gross/net weight, and dimensions of each package.
Bill of Lading / AWBMandatoryActs as the carrier's receipt and proof of cargo ownership.
Certificate of Origin (COO)ConditionalRequired for claiming Free Trade Agreement (FTA) duty benefits.
PGA Permits (FSSAI, ADC)Product SpecificMandatory regulatory clearance for specialized commodities like food or drugs.

DGFT Export Incentive Schemes Guide

Scheme NameCore BenefitBest Suited For
Advance Authorization (AA)Duty-free import of raw materials used specifically for export goods.Manufacturers heavily reliant on imported inputs.
EPCG SchemeImport capital goods (machinery) at zero customs duty.Businesses upgrading their manufacturing infrastructure for export.
RoDTEPRebate of un-refunded central, state, and local duties and taxes.General exporters of manufactured and agricultural products.

Incoterms 2020 Guide

TermMeaning
EXW (Ex Works)Buyer handles all costs/risks from the seller's door.
FOB (Free on Board)Seller covers costs to load cargo. Buyer pays freight.
CIF (Cost, Ins. & Freight)Seller covers freight/insurance to destination port.
DAP (Delivered at Place)Seller delivers to final address. Buyer pays import tax.

Container Specifications

TypeInternal VolumeMax Payload
20ft Standard33.2 CBM28,000 KG
40ft Standard67.7 CBM28,500 KG
40ft High Cube76.3 CBM28,500 KG
20ft Reefer28.3 CBM27,000 KG

Track & Trace Portal

Real-time visibility across your entire supply chain lifecycle.

Unified Tracking System

Select the service module and enter your reference number to get real-time status updates.

GPS Fleet Tracking

Live visibility for domestic road transport.

EDI Customs Sync

Instant updates directly from ICEGATE.

P2P Dashboard

Real-time PO and vendor payment status.

Careers at VIA GLOBAL

Drive the future of Global Supply Chain, Logistics, and Trade Compliance.

Join Our Specialized Teams

We are always looking for top-tier talent across our diverse service verticals—from international sourcing and freight forwarding to P2P automation and DGFT consulting.

International Sourcing Specialist

Department: Global Furniture Sourcing

Manage factory audits, OEM/ODM customization, and pre-shipment inspections for our China sourcing operations.

P2P Automation Analyst

Department: Procurement to Pay (P2P)

Drive ERP integrations, manage 3-way matching workflows, and utilize AI-powered OCR tools to streamline vendor payments.

Global Freight & Pricing Analyst

Department: Freight Forwarding & Transportation

Leverage NVOCC networks to negotiate rates, optimize multimodal transport (Air/Sea/Rail), and manage complex routing.

Licensed Custom House Agent (CHA)

Department: Customs Clearance & Compliance

Handle EDI filing, precise HSN classification, and PGA support to ensure 100% border compliance.

Warehouse & WMS Manager

Department: Warehousing & Safe Handling

Oversee advanced WMS operations, pick & pack fulfillment, and implement "Zero Damage" crating and lashing protocols.

DGFT Trade Consultant

Department: DGFT Consulting

Advise clients on export incentive schemes (Advance Authorization, EPCG, RoDTEP) and manage mandatory registrations.

Submit Your Application

Ready to make a global impact? Fill out the form to apply for any of our specialized logistics and supply chain roles.

If your expertise spans across multiple domains (e.g., both Freight Forwarding and Customs), please select the role that best matches your primary strength.

Application Form

Request a Quote

Tailored supply chain solutions for your specific business needs.

1. Select Service(s) Required

2. Project / Shipment Details

3. Contact Information

Contact Us

Connect with our specialized logistics and supply chain teams.

Global Headquarters

Reach out for logistics coordination, sourcing inquiries, or supply chain consulting.

📍 Office Address

VIA GLOBAL
Floor No.: 1, Building No./Flat No.: 178/1426
Road no 1, Near Siddharth hospital
Motilal Nagar 1, District: Mumbai Suburban
Mumbai, Maharashtra 400104, India

📞 Contact Numbers

Phone: +91 97732 77791
Phone: +91 72088 40891

✉️ Department Emails

General: info@viaglobal.com
Sourcing & P2P: procurement@viaglobal.com
Freight & Transport: logistics@viaglobal.com
Customs & DGFT: compliance@viaglobal.com

Send an Inquiry

Privacy Policy

Safeguarding your business and personal data.

At VIA GLOBAL, located at Floor No. 1, 178/1426, Road no 1, Motilal Nagar 1, Mumbai, Maharashtra 400104, India, we are committed to safeguarding the privacy and security of your business and personal data. As your strategic partner in global trade and supply chain solutions, we collect and manage information strictly to facilitate seamless, data-driven freight forwarding, procurement, and international sourcing.

1. Information We Collect

To provide our end-to-end supply chain services, we collect various categories of information through our website forms, digital portals, and direct communications:

  • Contact & Account Information: When you request a quote or contact us, we collect your Full Name, Company Name, Email Address, and Phone Number.
  • Logistics & Shipment Data: For quoting and operational purposes, we collect routing information (Port of Loading/Discharge), commodity descriptions, total weight (KG), volume (CBM), preferred Incoterms, and tracking identifiers like AWB, BL Numbers, or Container Numbers.
  • Financial & Procurement Data: Through our Procure to Pay (P2P) solutions, we process Purchase Orders (POs), supplier invoices, receiving reports, and vendor payment details to facilitate automated 3-way matching and ERP integration.
  • Regulatory & Compliance Information: For Customs Clearance and DGFT Consulting, we collect necessary business documentation, including Importer-Exporter Codes (IEC), E-RCMC, business licenses, Tax IDs, and Partner Government Agency (PGA) permits.
  • Employment Data: If you apply through our Careers page, we collect your Full Name, Phone Number, Email Address, and uploaded Resumes/CVs for positions such as Logistics Coordinator or Custom House Agent.

2. How We Use Your Information

Your data is used strictly for operational and service-delivery purposes, ensuring your supply chain functions efficiently and legally. We use your information to:

  • Execute Logistics Operations: Manage global ocean/air freight, arrange domestic transportation networks (FTL/LTL, Rail), and coordinate secure warehousing and inventory management.
  • Facilitate Global Sourcing: Conduct factory audits in China, coordinate quality control inspections, and manage OEM/ODM customization requests.
  • Ensure Regulatory Compliance: Execute Electronic Data Interchange (EDI) filing for Bills of Entry (BoE), ensure precise HSN classification, and process export incentive schemes (like Advance Authorization and RoDTEP).
  • Provide Tracking & Transparency: Power our Track & Trace system and provide real-time GPS fleet tracking, automated MIS reconciliation reports, and real-time spend analytics.
  • Process Inquiries & Recruitment: Calculate accurate freight quotes, respond to customer service messages, and evaluate candidates for employment.

3. Information Sharing and Disclosure

We do not sell your data. We only share information with vetted third parties when it is absolutely necessary to execute your logistics lifecycle:

  • Logistics Partners: Data is shared with ocean carriers, airlines, local freight agents, and last-mile delivery providers to move your cargo.
  • Regulatory & Government Bodies: Essential shipment and business data is submitted to Customs authorities, the Directorate General of Foreign Trade (DGFT), port authorities, and export promotion councils to ensure 100% compliance.
  • Third-Party Auditors & Technology: We may share necessary details with inspection agencies (like SGS/BV) for pre-shipment quality control, or sync data with your chosen ERP systems (SAP, Oracle, NetSuite) for P2P workflows.

4. Data Security & Storage

Protecting your sensitive commercial data is our priority.

  • Digital Security: We utilize secure cloud storage for document management and historical audits, alongside AI-powered OCR for secure, error-free data extraction.
  • Physical Security: Data handled at our warehouse facilities is protected by multi-layered security, including CCTV, biometrics, and 24/7 patrols.

5. Data Retention

We retain your business details, shipment origins, and vendor information only for as long as required to fulfill our logistics services, generate necessary MIS reports, and comply with international trade laws and audit requirements.

6. Contact Us

If you have questions regarding this Privacy Policy or how your data is handled, please reach out to our Global Headquarters:

Email: info@viaglobal.com
Phone (24/7 Support): +91 97732 77791 / +91 72088 40891
Address: Floor No. 1, 178/1426, Road no 1, Motilal Nagar 1, Mumbai, Maharashtra 400104

Terms & Conditions

Comprehensive operational rules and legal disclaimers.

1. General Provisions & Scope of Services

  • Role of the Company: VIA GLOBAL acts exclusively as a logistics coordinator and strategic supply chain partner. We facilitate the movement of goods by acting as a single point of contact between the client and a network of carriers, airlines, and local agents.
  • Transit Timelines: All transit times provided during quoting or booking are estimates and are not legally guaranteed.
  • Pricing & Quotations: Freight rates and service quotes are subject to change due to volatile freight rates, fuel surcharges, and currency fluctuations at the time of transit.
  • Client Documentation: The client bears absolute responsibility for providing 100% accurate commercial invoices, packing lists, and shipment details.

2. Freight Forwarding & Transportation

  • Carrier Liability: While we leverage NVOCC capabilities for preferential rates and space guarantees, multimodal transport (Ocean FCL/LCL, Air, Sea-Air) remains subject to the terms, conditions, and operational constraints of the underlying ocean and air carriers.
  • Cargo Insurance: Clients are highly encouraged to opt for our "All-Risk Cargo Insurance" to protect against damage, theft, or loss. Without additional insurance, standard carrier liability limitations will apply.
  • Domestic Inland Networks: Our PAN India transportation uses AI-driven route optimization and GPS-enabled tracking. Delivery of specialized cargo (ODC or Reefer) requires advance notification of dimensions and temperature requirements.

3. Customs Clearance & Compliance

  • Regulatory Adherence: Our licensed Custom House Agents (CHAs) perform precise HSN coding and BoE (Bill of Entry) filing to ensure 100% compliance with international trade laws.
  • Liability for Misdeclaration: VIA GLOBAL performs rigorous pre-checks of documentation to prevent hidden costs and penalties. However, any fines or port delays resulting from undeclared goods or inaccurate client-provided data are the sole responsibility of the client.
  • DGFT Consulting: Guidance on export incentive schemes (Advance Authorization, EPCG, RoDTEP) and mandatory registrations (IEC, E-RCMC, SIMS) is provided based on the latest policy updates. Final approvals and duty remissions remain at the discretion of the Directorate General of Foreign Trade.

4. Premium Sourcing & Procure-to-Pay (P2P)

  • Furniture Sourcing (China): We provide turnkey sourcing, including factory audits and pre-shipment inspections by third parties (SGS/BV) to verify structural integrity. Manufacturing defects or delays originating directly from the vetted factories are outside of VIA GLOBAL's direct liability, though we actively manage dispute resolution.
  • P2P Operations: Our Procure-to-Pay workflow utilizes AI-powered OCR and three-way matching (reconciling PO, Receiving Report, and Supplier Invoice) to execute automated payments. The client is responsible for setting internal budget limits during the digital intake phase.

5. Secure Warehousing & Safe Handling

  • Zero Damage Policy: We adhere to rigorous cargo handling protocols utilizing specialized crating, professional lashing, and dunnage airbags to protect your investments.
  • Dangerous Goods (DG): The transport and handling of hazardous materials must be accompanied by compliant Safety Data Sheets (SDS) and IATA/IMDG labeling provided by the client.
  • Warehousing Standards: Our facilities operate strictly under 5S Lean methodologies and maintain multi-layered security (CCTV, biometrics). Inventory data is managed via our Advanced WMS, providing automated MIS reconciliation reports.

Frequently Asked Questions (FAQs)

Answers to your common queries.

General Logistics & Global Freight

Q: Do you provide Door-to-Door services?

A: Yes, we manage the entire lifecycle from the origin factory to the Indian destination.

Q: What modes of international transport do you offer?

A: We offer multimodal transport solutions, which include Ocean Freight (FCL & LCL), Air Freight for time-critical shipments, and hybrid Sea-Air solutions.

Q: Can I track the real-time status of my shipment?

A: Yes, you can use our Track & Trace system by entering your AWB, BL Number, or Container Number to get your current shipment status. Additionally, our domestic transportation fleet is GPS-enabled for 24/7 visibility.

Global Furniture Sourcing

Q: How do you assist with sourcing furniture from China?

A: We provide a complete turnkey solution, from finding the right factory in Foshan to finalizing the delivery at your warehouse.

Q: How do you guarantee the quality of the sourced furniture?

A: We perform on-site factory audits, develop physical samples for approval, and utilize third-party inspections (like SGS/BV) before shipment to verify structural integrity and finishes.

Q: How do you handle Customs for furniture imports?

A: Our Custom House Agents (CHAs) are experts in identifying the exact HS Code classification to prevent any port delays.

Procurement to Pay (P2P)

Q: Can you track vendor payments?

A: Yes, via our Procure-to-Pay (P2P) service using advanced MIS reporting.

Q: Does your P2P service integrate with our existing ERP?

A: Absolutely, our systems offer seamless integration with major ERP platforms like SAP, Oracle, and NetSuite. We also utilize AI-powered OCR for intelligent, error-free data extraction from invoices to eliminate manual bottlenecks.

Customs Clearance & DGFT Consulting

Q: What is included in your customs clearance service?

A: We handle comprehensive import and export clearance, including Bills of Entry (BoE) filing, precise HSN coding, and direct digital EDI filing for near-instant updates.

Q: Can you help my business claim export incentives?

A: Yes, our specialized DGFT consulting assists with schemes like Advance Authorization (AA), EPCG, and RoDTEP to ensure you maximize your trade benefits and profitability.

Warehousing & Transport

Q: What kind of warehousing facilities do you operate?

A: We operate highly secure facilities that feature specialized zones, including ambient storage, temperature-controlled areas, high-value vaults, and HazMat storage.

Q: Do you offer specialized transport for oversized or sensitive cargo?

A: Yes, our network includes specialized trailers for Oversized (ODC) cargo and Reefer transport for temperature-controlled goods.

Cargo Handling & Security

Q: How do you protect sensitive cargo during transit?

A: We enforce a "Zero Damage" policy by using custom wood crating, professional lashing to chock heavy loads, and dunnage airbags. We also utilize shock sensors and tilt indicators for highly sensitive cargo.